Shipping Policy

Shipping Policy

Last Updated: 8th August 2026

Thank you for shopping with Kiro Prints. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order, you agree to this Shipping Policy.

1. Order Processing

All products sold by Kiro Prints are manufactured or prepared specifically after an order is placed unless otherwise stated.

Processing time generally ranges from 1–5 business days, depending on:

  • Product type

  • Order quantity

  • Customization requirements

  • Current order volume

  • Material availability

Processing time is separate from shipping time.

2. Shipping Time

Estimated delivery times are provided for convenience only.

Actual delivery depends on:

  • Courier performance

  • Customer location

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Operational delays

  • Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed.

3. Shipping Partners

We may use one or more third-party courier services to deliver your order.

Once the shipment has been handed over to the courier, delivery is managed by the courier partner.

While we assist customers in tracking shipments, we cannot control courier operations after dispatch.

4. Order Tracking

Tracking details will be provided once the order has been dispatched.

Customers are responsible for monitoring shipment progress using the provided tracking information.

5. Incorrect Shipping Information

Customers are solely responsible for providing accurate:

  • Name

  • Address

  • Phone number

  • Postal code

Orders returned due to incorrect or incomplete information may require payment of additional shipping charges before reshipment.

Shipping charges are non-refundable in such cases.

6. Delivery Attempts

If delivery cannot be completed because:

  • Customer is unavailable

  • Delivery is refused

  • Courier cannot contact the customer

  • Incorrect address is provided

the shipment may be returned to us.

Returned shipments may be reshipped only after payment of applicable reshipping charges.

Refunds will not be provided for failed deliveries caused by customer error.

7. Delayed Shipments

We are not responsible for delays caused by:

  • Courier companies

  • Weather

  • Natural disasters

  • Government actions

  • Customs inspections

  • Transportation disruptions

  • Force majeure events

  • Technical failures

  • High seasonal demand

Delivery dates are estimates only and should not be treated as guaranteed deadlines.

8. Lost Shipments

If a shipment is confirmed as lost by the courier before delivery, Kiro Prints will investigate with the courier partner.

After verification, we may, at our sole discretion:

  • Ship a replacement, or

  • Issue a refund if replacement is not reasonably possible.

If tracking confirms successful delivery to the address provided, Kiro Prints is generally not responsible for loss, theft, or damage occurring after delivery, unless required otherwise by applicable law.

9. Damaged Packages

Customers should inspect the package immediately upon delivery.

If the package appears damaged:

  • Take clear photographs of the package before opening.

  • Record a continuous, unedited unboxing video from the sealed package through opening.

  • Report the issue within 48 hours of delivery.

Claims submitted without sufficient supporting evidence may be declined where appropriate.

10. Partial Shipments

If an order contains multiple items, Kiro Prints may ship them separately based on inventory or production schedules.

Separate shipments do not entitle the customer to additional compensation.

11. Shipping Charges

Shipping charges are displayed during checkout where applicable.

Shipping fees are generally non-refundable once an order has been dispatched, except where required by applicable law.

12. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Original shipping charges

  • Return shipping charges

  • Additional handling charges

may be deducted from any eligible refund, where permitted by law.

For made-to-order or customized products, refusal of delivery does not automatically entitle the customer to a refund.

13. Risk of Loss

Responsibility for the product transfers to the customer upon delivery to the shipping address provided and completion of delivery by the courier, subject to any rights available under applicable law.

14. International Shipping

If international shipping is offered:

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Local regulations

  • Additional clearance charges

Delivery delays due to customs are outside our control.

15. Force Majeure

Kiro Prints shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Earthquakes

  • Pandemics

  • Government restrictions

  • War

  • Civil unrest

  • Internet outages

  • Supply chain interruptions

  • Courier disruptions

16. Contact

For shipping-related questions, please contact:

Kiro Prints

Email: support@kiroprints.com

Website: https://kiroprints.com