Shipping Policy

Last Updated: 8th August 2026

Thank you for shopping with Kiro Prints. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order, you agree to this Shipping Policy.

1. Order Processing

All products sold by Kiro Prints are manufactured or prepared specifically after an order is placed unless otherwise stated.

Processing time generally ranges from 1–5 business days, depending on:

• Product type

• Order quantity

• Customization requirements

• Current order volume

• Material availability

Processing time is separate from shipping time.

2. Shipping Time

Estimated delivery times are provided for convenience only.

Actual delivery depends on:

• Courier performance

• Customer location

• Weather conditions

• Public holidays

• Government restrictions

• Operational delays

• Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed.

3. Shipping Partners

We may use one or more third-party courier services to deliver your order.

Once the shipment has been handed over to the courier, delivery is managed by the courier partner.

While we assist customers in tracking shipments, we cannot control courier operations after dispatch.

4. Order Tracking

Tracking details will be provided once the order has been dispatched.

Customers are responsible for monitoring shipment progress using the provided tracking information.

5. Incorrect Shipping Information

Customers are solely responsible for providing accurate:

• Name

• Address

• Phone number

• Postal code

Orders returned due to incorrect or incomplete information may require payment of additional shipping charges before reshipment.

Shipping charges are non-refundable in such cases.

6. Delivery Attempts

If delivery cannot be completed because:

• Customer is unavailable

• Delivery is refused

• Courier cannot contact the customer

• Incorrect address is provided

the shipment may be returned to us.

Returned shipments may be reshipped only after payment of applicable reshipping charges.

Refunds will not be provided for failed deliveries caused by customer error.

7. Delayed Shipments

We are not responsible for delays caused by:

• Courier companies

• Weather

• Natural disasters

• Government actions

• Customs inspections

• Transportation disruptions

• Force majeure events

• Technical failures

• High seasonal demand

Delivery dates are estimates only and should not be treated as guaranteed deadlines.

8. Lost Shipments

If a shipment is confirmed as lost by the courier before delivery, Kiro Prints will investigate with the courier partner.

After verification, we may, at our sole discretion:

• Ship a replacement, or

• Issue a refund if replacement is not reasonably possible.

If tracking confirms successful delivery to the address provided, Kiro Prints is generally not responsible for loss, theft, or damage occurring after delivery, unless required otherwise by applicable law.

9. Damaged Packages

Customers should inspect the package immediately upon delivery.

If the package appears damaged:

• Take clear photographs of the package before opening.

• Record a continuous, unedited unboxing video from the sealed package through opening.

• Report the issue within 48 hours of delivery.

Claims submitted without sufficient supporting evidence may be declined where appropriate.

10. Partial Shipments

If an order contains multiple items, Kiro Prints may ship them separately based on inventory or production schedules.

Separate shipments do not entitle the customer to additional compensation.

11. Shipping Charges

Shipping charges are displayed during checkout where applicable.

Shipping fees are generally non-refundable once an order has been dispatched, except where required by applicable law.

12. Refused Deliveries

If a customer refuses delivery without a valid reason:

• Original shipping charges

• Return shipping charges

• Additional handling charges

may be deducted from any eligible refund, where permitted by law.

For made-to-order or customized products, refusal of delivery does not automatically entitle the customer to a refund.

13. Risk of Loss

Responsibility for the product transfers to the customer upon delivery to the shipping address provided and completion of delivery by the courier, subject to any rights available under applicable law.

14. International Shipping

If international shipping is offered:

Customers are responsible for:

• Customs duties

• Import taxes

• Local regulations

• Additional clearance charges

Delivery delays due to customs are outside our control.

15. Force Majeure

Kiro Prints shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Floods

• Fire

• Earthquakes

• Pandemics

• Government restrictions

• War

• Civil unrest

• Internet outages

• Supply chain interruptions

• Courier disruptions

16. Contact

For shipping-related questions, please contact:

Kiro Prints

Email: support@kiroprints.com

Website: https://kiroprints.com

Last Updated: 8th August 2026

Thank you for shopping with Kiro Prints. Every product is manufactured or prepared specifically for each order. Please read this policy carefully before placing an order.

1. No Return Policy

All products sold by Kiro Prints are made to order. Therefore, all sales are final.

We do not accept returns, exchanges, or refunds for:

• Change of mind

• Accidental orders

• Customer no longer wants the product

• Delay caused by incorrect delivery information

• Color or appearance variations due to screen settings

• Minor cosmetic variations or layer lines inherent to the 3D printing process

• Slight dimensional tolerances (up to ±2%)

• Normal wear and tear

• Damage caused after delivery

• Improper handling, installation, or misuse

• Products altered, repaired, or modified by the customer

• Personalized or custom-made products

2. Damaged, Defective or Incorrect Products

A replacement will only be considered if:

• The product arrives physically damaged during transit.

• You receive the wrong product.

• The product contains a significant manufacturing defect that affects normal use.

Claims must be submitted within 24 hours of delivery.

Your claim must include:

• Order number

• Unedited unboxing video starting before opening the sealed package

• Clear photos of:

  • Outer packaging

  • Shipping label

  • Product

  • Damaged area

Failure to provide a continuous unboxing video may result in rejection of the claim.

3. Replacement Policy

If your claim is approved, Kiro Prints reserves the sole right to determine the appropriate resolution, including:

• Replacement of the affected product

• Replacement of damaged parts

• Repair assistance

• Store credit

• Refund (only where replacement is not reasonably possible)

The choice of remedy rests solely with Kiro Prints.

4. Refund Policy

Refunds are not guaranteed.

Refunds will only be issued when:

• A replacement cannot reasonably be provided.

• The order cannot be fulfilled by Kiro Prints.

• Required by applicable law.

If approved, refunds will be processed to the original payment method.

Shipping charges, COD charges, payment gateway fees, and handling charges are non-refundable unless required by law.

5. Order Cancellation

Orders may only be cancelled before production begins.

Once manufacturing, packaging, or dispatch has started, cancellation requests cannot be accepted.

Customized or personalized products cannot be cancelled after confirmation.

6. Delivery

Delivery dates are estimated only.

Kiro Prints shall not be liable for delays caused by:

• Courier companies

• Weather

• Natural disasters

• Government restrictions

• Customs delays

• Transport interruptions

• Events beyond our reasonable control

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

• Additional shipping charges may apply.

• Refunds will not be issued for failed deliveries due to incorrect customer information.

8. Product Appearance

Our products are manufactured using 3D printing technology.

Customers acknowledge that:

• Minor layer lines are normal.

• Small support marks may be present.

• Tiny surface imperfections are expected.

• Slight differences in color, texture, finish, and dimensions do not constitute defects.

These characteristics are inherent to the manufacturing process.

9. Limitation of Liability

To the maximum extent permitted by law, Kiro Prints shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase or use of any product.

Our total liability shall not exceed the amount paid for the product.

10. Contact Us

For eligible claims, contact us within 24 hours of delivery.

Email: support@kiroprints.com

Last Updated: 8th August 2026

Welcome to Kiro Prints ("we," "our," "us"). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or purchase our products.

1. Acceptance of Terms

By using this website, you confirm that you:

• Are at least 18 years of age or have the consent of a parent or legal guardian.

• Have the legal capacity to enter into binding agreements.

• Agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Products

Most products sold by Kiro Prints are manufactured using 3D printing technology and are produced on a made-to-order basis.

Customers acknowledge that:

• Minor layer lines are a normal characteristic of 3D printing.

• Small support marks or finishing marks may be present.

• Slight variations in color, texture, dimensions (within reasonable manufacturing tolerance), and finish do not constitute defects.

• Product images are for illustration purposes only and actual products may vary slightly.

3. Orders

We reserve the right to:

• Refuse or cancel any order.

• Limit quantities purchased.

• Verify customer information before processing.

• Cancel orders suspected of fraud, abuse, unauthorized transactions, pricing errors, or misuse.

An order is accepted only after confirmation and successful processing.

4. Pricing

Prices are subject to change without notice.

If a pricing error occurs, we reserve the right to cancel the order and issue a refund before dispatch.

Applicable taxes and shipping charges will be displayed during checkout where applicable.

5. Payment

Full payment must be received before production or dispatch unless a supported payment method allows otherwise.

We reserve the right to reject or cancel orders with failed, suspicious, or unauthorized payments.

6. Custom & Personalized Orders

Customized and personalized products:

• Cannot be cancelled once production begins.

• Cannot be returned or exchanged except where required by applicable law or in the case of verified manufacturing defects or incorrect items supplied.

Customers are responsible for ensuring all submitted text, images, and specifications are accurate before confirming the order.

7. Shipping & Delivery

Estimated delivery dates are estimates only.

We are not responsible for delays caused by:

• Courier partners

• Weather conditions

• Government restrictions

• Customs clearance

• Natural disasters

• Technical failures

• Events beyond our reasonable control

Risk of loss generally passes to the customer upon delivery by the courier.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

9. Customer Responsibilities

Customers agree to:

• Provide accurate information.

• Provide a valid shipping address.

• Ensure someone is available to receive the delivery.

• Inspect the package upon delivery.

• Report any eligible issues within the timeframe stated in our Return & Refund Policy.

10. Intellectual Property

All website content, including:

• Logos

• Product photographs

• Graphics

• Product descriptions

• Branding

• Designs created by Kiro Prints

are protected by applicable intellectual property laws.

No content may be copied, reproduced, or used without prior written permission.

For fan-inspired or licensed products, any third-party intellectual property belongs to its respective owner.

11. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to our systems.

• Interfere with website functionality.

• Submit false or fraudulent orders.

• Abuse customer support.

• Reverse engineer or misuse website content.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Kiro Prints shall not be liable for:

• Indirect, incidental, special, or consequential damages.

• Loss of profits, business, or data.

• Delays caused by third parties.

• Customer misuse of products.

• Damage resulting from improper installation, modification, or handling after delivery.

Our total liability arising from any claim relating to a product or order shall not exceed the amount paid for that specific product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Product Safety

Customers are responsible for using products safely and for their intended purpose.

Unless specifically stated otherwise:

• Products are not certified toys.

• Products are not intended for children under 3 years of age due to potential small parts.

• Customers should exercise appropriate supervision where necessary.

14. Warranty

Unless expressly stated, products are sold as manufactured.

No additional warranty, express or implied, is provided beyond rights available under applicable law.

15. Force Majeure

We shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Government actions

• Pandemics

• War

• Labor disputes

• Internet outages

• Supply chain disruptions

• Courier failures

16. Privacy

Your use of our website is also governed by our Privacy Policy.

17. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Durg, Chhattisgarh], to the extent permitted by applicable law.

18. Changes to Terms

We may update these Terms from time to time.

The latest version will always be published on our website and becomes effective upon publication.

Continued use of the website after changes constitutes acceptance of the revised Terms.

19. Contact Information

Kiro Prints

Email: support@kiroprints.com

Website: https://kiroprints.com

Last Updated: 8th August 2026

We're here to help! If you have any questions about your order, products, shipping, or anything else, please feel free to contact us.

Business Information

Business Name: Kiro Prints

Email: support@kiroprints.com

Website: https://kiroprints.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Closed on Sundays and public holidays.

Customer Support

You may contact us regarding:

• Order status

• Shipping updates

• Product information

• Returns and replacement requests

• Technical support

• General enquiries

We aim to respond to all enquiries within 24–48 business hours.

Response times may be longer during weekends, public holidays, product launches, or periods of high order volume.

Before Contacting Us

To help us assist you faster, please include:

• Order Number

• Full Name

• Email Address used for the order

• Brief description of your query

• Photos or videos (if reporting damage or defects)

Providing complete information helps us resolve your request more efficiently.

Returns & Damage Claims

For damaged, defective, or incorrect products:

• Contact us within 24 hours of delivery.

• Include an unedited unboxing video recorded from before opening the sealed package until the product is fully visible.

• Include clear photographs of:

  • The product

  • The outer packaging

  • The shipping label

  • Any damaged areas

Claims submitted without sufficient supporting evidence may be declined where appropriate and in accordance with our Return & Refund Policy.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Requests can only be accommodated before production or dispatch begins. Once production has started, modifications or cancellations may not be possible.

Business Enquiries

For wholesale, bulk orders, collaborations, or other business enquiries, please contact:

Email: support@kiroprints.com

Important Notice

• Please do not send cash or physical documents unless specifically requested.

• Kiro Prints will never ask for your banking password, UPI PIN, OTP, or payment credentials.

• Official communication is conducted only through our published contact channels.

Support Commitment

We value every customer and will make reasonable efforts to resolve legitimate enquiries promptly. Our support team handles requests in the order they are received, and response times may vary depending on the nature and volume of enquiries.

Thank you for choosing Kiro Prints! We appreciate your trust and look forward to assisting you.