Return and Refund Policy

Last Updated: 8th August 2026

Thank you for shopping with Kiro Prints. Every product is manufactured or prepared specifically for each order. Please read this policy carefully before placing an order.

1. No Return Policy

All products sold by Kiro Prints are made to order. Therefore, all sales are final.

We do not accept returns, exchanges, or refunds for:

  • Change of mind

  • Accidental orders

  • Customer no longer wants the product

  • Delay caused by incorrect delivery information

  • Color or appearance variations due to screen settings

  • Minor cosmetic variations or layer lines inherent to the 3D printing process

  • Slight dimensional tolerances (up to ±2%)

  • Normal wear and tear

  • Damage caused after delivery

  • Improper handling, installation, or misuse

  • Products altered, repaired, or modified by the customer

  • Personalized or custom-made products

2. Damaged, Defective or Incorrect Products

A replacement will only be considered if:

  • The product arrives physically damaged during transit.

  • You receive the wrong product.

  • The product contains a significant manufacturing defect that affects normal use.

Claims must be submitted within 24 hours of delivery.

Your claim must include:

  • Order number

  • Unedited unboxing video starting before opening the sealed package

  • Clear photos of:

    • Outer packaging

    • Shipping label

    • Product

    • Damaged area

Failure to provide a continuous unboxing video may result in rejection of the claim.

3. Replacement Policy

If your claim is approved, Kiro Prints reserves the sole right to determine the appropriate resolution, including:

  • Replacement of the affected product

  • Replacement of damaged parts

  • Repair assistance

  • Store credit

  • Refund (only where replacement is not reasonably possible)

The choice of remedy rests solely with Kiro Prints.

4. Refund Policy

Refunds are not guaranteed.

Refunds will only be issued when:

  • A replacement cannot reasonably be provided.

  • The order cannot be fulfilled by Kiro Prints.

  • Required by applicable law.

If approved, refunds will be processed to the original payment method.

Shipping charges, COD charges, payment gateway fees, and handling charges are non-refundable unless required by law.

5. Order Cancellation

Orders may only be cancelled before production begins.

Once manufacturing, packaging, or dispatch has started, cancellation requests cannot be accepted.

Customized or personalized products cannot be cancelled after confirmation.

6. Delivery

Delivery dates are estimated only.

Kiro Prints shall not be liable for delays caused by:

  • Courier companies

  • Weather

  • Natural disasters

  • Government restrictions

  • Customs delays

  • Transport interruptions

  • Events beyond our reasonable control

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Additional shipping charges may apply.

  • Refunds will not be issued for failed deliveries due to incorrect customer information.

8. Product Appearance

Our products are manufactured using 3D printing technology.

Customers acknowledge that:

  • Minor layer lines are normal.

  • Small support marks may be present.

  • Tiny surface imperfections are expected.

  • Slight differences in color, texture, finish, and dimensions do not constitute defects.

These characteristics are inherent to the manufacturing process.

9. Limitation of Liability

To the maximum extent permitted by law, Kiro Prints shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase or use of any product.

Our total liability shall not exceed the amount paid for the product.

10. Contact Us

For eligible claims, contact us within 24 hours of delivery.

Email: support@kiroprints.com